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SHIPPING AND RETURNS

Return Policy

CruzerLite Wireless, Inc Return Policy
CruzerLite Wireless, Inc strives to provide a 100% satisfaction guarantee to all of our customers. We are always eagar to know how we can better serve you. Please open a ticket at our support portal for assistance. It is our policy that all customer service inqueries are responded to within one business day outside of weekends and US holidays.

  • • We will accept returns within 60 days of the original purchase if the product was purchased directly from CruzerLite Wireless, Inc.
  • • Credits will be issued in the form of a refund to the credit card used for the original purchase, or which ever method of payment was originally used to purchase the product(s). Refunds are for product only, as shipping charges are non-refundable.
  • • Open a ticket at our support portal to obtain a Return Authorization number.
  • • You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records).
  • • You will receive your Return Authorization via e-mail which will include your RA# as well as instructions for the return. CruzerLite Wireless, Inc is not responsible for return shipping charges.
  • • Please allow 3-4 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.
*CruzerLite Wireless, Inc return policy as stated above is not applicable to any partners of CruzerLite Wireless, Inc (i.e. Resellers, Distributors, VARS, etc.). To obtain more information about our Partners return policy, please contact your Account Executive for more details.

CruzerLite Wireless, Inc Limited Warranty

CruzerLite Wireless, Inc and its affiliated companies worldwide warrants our products against defects in material or workmanship for a period of ninety (90) days from the original date of purchase of the product by a consumer (the "Warranty Period"). CruzerLite Wireless, Inc does not warrant, and is not responsible for, any smart phone or other device made by anyone other than CruzerLite Wireless, Inc. If a material or workmanship defect arises with regard to any CruzerLite Wireless, Inc product, and a valid claim is received within the Warranty Period, CruzerLite Wireless, Inc will (i) repair the CruzerLite Wireless, Inc product using new or refurbished parts or (ii) replace the CruzerLite Wireless, Inc product with a new or refurbished CruzerLite Wireless, Inc product. For purposes of this limited warranty, "refurbished" means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies. CruzerLite Wireless, Inc is not responsible to damages to any other products that are not manufactured by CruzerLite Wireless, Inc in any way. Your purchase of products from CruzerLite Wireless, Inc constitutes your acceptance of this policy and shall not hold CruzerLite Wireless, Inc responsible or liable for damages based upon your use of our products with any other company's product.